Reputation
Review & Reputation Engine
A steady drip of real reviews instead of an awkward ask nobody remembers to make.
- Typical build1–2 weeks
- Steps5 in the run
- Plugs into4 of your systems
Local search rankings and close rates both move on review count and recency. Most businesses know this and still ask for reviews sporadically, because the ask has to happen at exactly the moment everyone is busy finishing the job.
The engine fires on your completion trigger, asks well, and — crucially — catches the unhappy customers first so the complaint comes to you rather than to the internet.
How it works
One run, from the moment it starts to the moment you see it
The panels below are diagrams, not screenshots — every automation is built into your own systems, so the real screens are yours.
- Response time crossed 5 mintwo enquiries waiting since 08:41
- Quote 1042 has gone quietsent 6 days ago, no reply
- Waiting list filled Thu 14:00cancelled slot, refilled in 4 min
Do you cover Redwood City, and what would a rewire cost roughly?
We do — you are inside our area. A two-bed rewire usually lands between $4,800 and $6,400 depending on access.
Would Thursday morning suit for a look?
Turned up when they said, cleared everything away. Would use again.
Thanks Marie — glad the timing worked. We will pass that on to Danny and the crew.
2★ — routed to you before it was posted anywhere.
- Invoice no.INV-20418
- Date14 Mar
- Net1,240.00
- Tax248.00
- Total1,488.00
- PO numberneeds a human
Bookings are up on last week, mostly from calls taken after 18:00.
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01
It fires on your completion trigger
Right after the job has landed well — not three weeks later when the feeling has faded.
-
02
The ask, done properly
Short, specific, on the channel they read, and only once.
-
03
Unhappy customers reach you first
Routed to you privately, before the complaint has an audience.
-
04
Every review gets a reply
Drafted in your voice and ready to post, including the awkward ones.
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05
A low rating anywhere pings you
The moment it appears, not at the end of the month in a report.
What it does
Everything it handles without being asked twice
Asks at the right moment — right after a job lands well, not weeks later.
Routes unhappy customers to you privately before they post.
Drafts your public replies so every review gets one.
Alerts you the moment a low rating appears anywhere.
Never fabricates, incentivises or gates reviews in ways the platforms forbid.
Where it stops
The limits are part of the build
An automation that will not admit what it does not know is a liability, not an asset. These boundaries are agreed with you during the build and written into the system — not bolted on after the first bad conversation.
- It never writes, buys or incentivises a review.
- It does not gate reviews in ways Google or the platforms forbid.
- It asks once. Someone who ignores it is not asked again.
What it plugs into
Your tools, not a platform you have to move onto
We build against the systems you already pay for. If you stop working with us, everything keeps running and you hold the keys.
- Google Business Profile
- Job / order completion triggers
- SMS + email
- Alerting into Slack
Automations that pair well with this one
Most clients start with one and add the next once it has paid for itself.
Voice
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Every call answered on the first ring, day or night, in the caller's own language.
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Speed to lead
Instant Lead Responder
Every enquiry gets a real, specific reply in under sixty seconds.
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Booking
Appointment Setter & Reminder Engine
A full diary, and far fewer people who simply do not turn up.
Read moreWho we build it for
The sectors where this one is usually the first automation worth doing. Each page says which problem it removes there.
Practices, dental, specialist clinics
Clinics & Healthcare
A fuller diary, fewer no-shows, and a front desk that is not drowning in the phone.
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Contractors, trades, field service
Roofing, Plumbing & Home Services
Stop losing the emergency call you were up a ladder for.
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Shopify, WooCommerce, marketplaces
E-commerce & DTC
Support that scales with orders instead of with headcount.
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Product teams, founders, support leads
SaaS Companies
Deflect the repetitive tickets and put engineering back on the roadmap.
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