Inbox Triage & Reply Drafting
You open your inbox to twelve decisions instead of two hundred messages.
- Typical build2 weeks
- Steps4 in the run
- Plugs into4 of your systems
The inbox is where small businesses lose their mornings. Not to hard problems — to two hundred messages, most of which need one of six replies.
Triage reads the overnight pile, files what is noise, drafts the routine answers with the right reference numbers already pulled in, and puts the handful that genuinely need you at the top. Everything is a draft by default. You stay the one who presses send.
How it works
One run, from the moment it starts to the moment you see it
The panels below are diagrams, not screenshots — every automation is built into your own systems, so the real screens are yours.
- Needs youContract query from Halverson2 min
- Draft readyRe: order #40128 delivery date9 min
- Draft readyRe: availability week of the 14th14 min
- FiledSupplier statement — March21 min
- FiledNewsletter: trade price update38 min
- Invoice no.INV-20418
- Date14 Mar
- Net1,240.00
- Tax248.00
- Total1,488.00
- PO numberneeds a human
Do you cover Redwood City, and what would a rewire cost roughly?
We do — you are inside our area. A two-bed rewire usually lands between $4,800 and $6,400 depending on access.
Would Thursday morning suit for a look?
- Response time crossed 5 mintwo enquiries waiting since 08:41
- Quote 1042 has gone quietsent 6 days ago, no reply
- Waiting list filled Thu 14:00cancelled slot, refilled in 4 min
-
01
The overnight pile is sorted before you open it
Needs you, needs a reply, needs filing. Three decisions instead of two hundred unread messages.
-
02
The reference is already pulled in
The order, invoice or job number is lifted out of your systems and put into the draft, so you are not looking it up.
-
03
Routine replies are drafted in your voice
Ready to read, edit and send. Nothing leaves on its own unless you explicitly turn that on.
-
04
Anything urgent, unhappy or legal is escalated
Pushed to the top with the reason it was flagged, rather than buried in the same list as a newsletter.
What it does
Everything it handles without being asked twice
Sorts overnight mail into what needs you, what needs a reply, and what needs filing.
Drafts the routine replies in your voice, ready to send or edit.
Pulls the order, invoice or job number into the draft so you are not looking it up.
Escalates anything that reads as urgent, unhappy or legal.
Never sends on its own unless you explicitly turn that on.
Where it stops
The limits are part of the build
An automation that will not admit what it does not know is a liability, not an asset. These boundaries are agreed with you during the build and written into the system — not bolted on after the first bad conversation.
- Everything is a draft by default. You stay the one who presses send.
- It does not delete anything — filed is filed, not gone.
- It never replies on a thread it has flagged as sensitive.
What it plugs into
Your tools, not a platform you have to move onto
We build against the systems you already pay for. If you stop working with us, everything keeps running and you hold the keys.
- Gmail / Microsoft 365
- Shared inboxes & help desks
- Your CRM
- Slack or Teams
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