Voice
AI Voice Receptionist
Every call answered on the first ring, day or night, in the caller's own language.
- Typical build2–3 weeks
- Steps5 in the run
- Plugs into5 of your systems
The most expensive thing a small business does is let the phone ring out. A missed call from someone with a burst pipe or a listing enquiry is not a lead you follow up later — it is a lead that has already called your competitor.
A voice receptionist sits in front of your existing number. It answers instantly, holds a normal conversation, asks the questions your team would ask, and either books the job or hands the caller to a person. Nobody is put on hold and nobody hears a machine reading a menu.
Where it fits
It works best where calls are high-volume and mostly repetitive: booking, availability, pricing ranges, order status, opening hours, directions. Anything sensitive, angry or unusual is routed to a human by design — we set those boundaries with you during the build, not afterwards.
What you keep
The phone number, the recordings, the transcripts and the calendar all stay in your accounts. If you stop working with us the receptionist keeps answering and you hold the keys.
How it works
One run, from the moment it starts to the moment you see it
The panels below are diagrams, not screenshots — every automation is built into your own systems, so the real screens are yours.
Do you cover Redwood City, and what would a rewire cost roughly?
We do — you are inside our area. A two-bed rewire usually lands between $4,800 and $6,400 depending on access.
Would Thursday morning suit for a look?
That one is outside what I should answer. Let me put you to someone.
Sarah picked up with the full transcript already open.
- Contact
- D. Whitfield
- Stage
- Site visit booked
- Source
- After-hours call
- Recording
- call-40128.mp3
-
01
The phone rings at 21:40
Nobody is in the office and the on-call phone is in a van somewhere. It answers on the first ring, with your business name.
-
02
It asks your questions, not a menu
Address, job type, how urgent, rough budget — the same questions your best receptionist asks, in whatever language the caller starts in.
-
03
It offers slots that actually exist
Travel time, the right technician and your buffer rules are checked before a time is offered, then confirmed in writing.
-
04
It knows when to stop talking
Angry, unusual, or simply asked for a person: transferred, with everything it has already learned attached.
-
05
The write-up lands before they hang up
A summary, the recording and the transcript are in your CRM by the time the call ends.
What it does
Everything it handles without being asked twice
Picks up when your team is on a job, on another line, or asleep.
Asks your qualifying questions — address, job type, urgency, budget range.
Books straight into the right calendar and sends the confirmation.
Transfers to a human the moment the caller asks, or the moment it is unsure.
Drops a written summary and a recording into your CRM before the call ends.
Where it stops
The limits are part of the build
An automation that will not admit what it does not know is a liability, not an asset. These boundaries are agreed with you during the build and written into the system — not bolted on after the first bad conversation.
- It will not quote a firm price on a job it has not seen.
- It will not argue with an unhappy caller — that goes to a human immediately.
- It will not keep anyone on hold to buy itself time.
- It does not pretend to be a person if it is asked directly.
What it plugs into
Your tools, not a platform you have to move onto
We build against the systems you already pay for. If you stop working with us, everything keeps running and you hold the keys.
- Twilio or your existing number
- OpenAI Realtime / Claude
- Google or Outlook Calendar
- Your CRM
- Call recording & transcripts
Automations that pair well with this one
Most clients start with one and add the next once it has paid for itself.
Speed to lead
Instant Lead Responder
Every enquiry gets a real, specific reply in under sixty seconds.
Read more
Booking
Appointment Setter & Reminder Engine
A full diary, and far fewer people who simply do not turn up.
Read more
Email
Inbox Triage & Reply Drafting
You open your inbox to twelve decisions instead of two hundred messages.
Read moreWho we build it for
The sectors where this one is usually the first automation worth doing. Each page says which problem it removes there.
Practices, dental, specialist clinics
Clinics & Healthcare
A fuller diary, fewer no-shows, and a front desk that is not drowning in the phone.
Read more
Contractors, trades, field service
Roofing, Plumbing & Home Services
Stop losing the emergency call you were up a ladder for.
Read more
Carriers, brokers, 3PL
Logistics & Freight
Less time on check calls and paperwork, more time on the load board.
Read more