Messaging
WhatsApp & SMS Sales Agent
Conversations that carry on where your customers already are.
- Typical build2–3 weeks
- Steps5 in the run
- Plugs into4 of your systems
For a large part of the world, and a growing part of the US market, a business that cannot be messaged does not exist. But staffing a WhatsApp line properly is expensive, and staffing it badly is worse than not having one.
The agent handles the volume — the same forty questions, asked in a hundred different ways — and knows when to stop and fetch a person. Every thread is logged, every handover carries the context.
How it works
One run, from the moment it starts to the moment you see it
The panels below are diagrams, not screenshots — every automation is built into your own systems, so the real screens are yours.
Do you cover Redwood City, and what would a rewire cost roughly?
We do — you are inside our area. A two-bed rewire usually lands between $4,800 and $6,400 depending on access.
Would Thursday morning suit for a look?
- Contact
- D. Whitfield
- Stage
- Site visit booked
- Source
- After-hours call
- Recording
- call-40128.mp3
That one is outside what I should answer. Let me put you to someone.
Sarah picked up with the full transcript already open.
- Response time crossed 5 mintwo enquiries waiting since 08:41
- Quote 1042 has gone quietsent 6 days ago, no reply
- Waiting list filled Thu 14:00cancelled slot, refilled in 4 min
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01
It answers from your real data
Product, price, stock and availability read out of your catalogue, not recalled from training data.
-
02
Order updates nobody had to type
Delivery windows and status changes go out on their own, in the thread the customer already has.
-
03
Stalled carts get one good nudge
A message that fits the conversation that already happened, not a broadcast blast.
-
04
Handover, mid-conversation
With the full history attached, so nobody has to explain themselves twice.
-
05
Opt-out is immediate and permanent
Respected the first time it is asked for, on every channel.
What it does
Everything it handles without being asked twice
Answers product, price, stock and availability questions from your real data.
Sends order updates and delivery windows without anyone typing them.
Recovers abandoned carts and stalled enquiries with a nudge that fits the thread.
Hands over to a human mid-conversation, with the full history attached.
Respects opt-out immediately and permanently.
Where it stops
The limits are part of the build
An automation that will not admit what it does not know is a liability, not an asset. These boundaries are agreed with you during the build and written into the system — not bolted on after the first bad conversation.
- It will not message anyone who has not opted in.
- It will not take payment details in a chat thread.
- It hands over rather than improvise on anything it has no data for.
What it plugs into
Your tools, not a platform you have to move onto
We build against the systems you already pay for. If you stop working with us, everything keeps running and you hold the keys.
- WhatsApp Business API
- SMS gateway
- Product / service catalogue
- CRM + order system
Automations that pair well with this one
Most clients start with one and add the next once it has paid for itself.
Voice
AI Voice Receptionist
Every call answered on the first ring, day or night, in the caller's own language.
Read more
Speed to lead
Instant Lead Responder
Every enquiry gets a real, specific reply in under sixty seconds.
Read more
Booking
Appointment Setter & Reminder Engine
A full diary, and far fewer people who simply do not turn up.
Read moreWho we build it for
The sectors where this one is usually the first automation worth doing. Each page says which problem it removes there.
